Privacy Policy

Last updated: March 1, 2025

This Privacy Policy explains how Taggified ("we", "us", or "our") collects, uses, and shares information about you when you use taggified.com (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties:

• Account Information: Name, email address, and password when you create an account.
• Billing Information: Payment details processed securely via our payment processors (e.g., Stripe). We do not store full card numbers.
• Content You Create: Posts, captions, images, and scheduling data you submit through the Service.
• Instagram Account Data: Access tokens and account metadata obtained when you connect your Instagram account via OAuth.
• Usage Data: Log files, IP addresses, browser type, pages visited, and interactions with the Service.
• Device & Technical Data: Device type, operating system, and browser information collected automatically.
• Cookies & Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide the Service
• Process payments and manage your subscription
• Schedule and publish posts to Instagram on your behalf
• Generate AI-powered content using your prompts and preferences
• Send transactional emails (receipts, scheduling confirmations, account alerts)
• Send product updates, newsletters, and promotional content (you may unsubscribe at any time)
• Analyze usage patterns to improve and develop the Service
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract: Processing necessary to provide the Service you signed up for.
• Legitimate Interests: Improving the Service, preventing fraud, and ensuring security.
• Consent: Marketing communications (you may withdraw consent at any time).
• Legal Obligation: Compliance with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing the Service, including cloud hosting, payment processing, email delivery, and analytics (e.g., Stripe, AWS, SendGrid).
• AI Providers: When you use AI features, prompts and associated data may be sent to third-party AI providers (e.g., OpenAI, xAI/Grok) subject to their privacy policies.
• Instagram / Meta: Data shared with Instagram's API as required to publish and manage posts on your behalf.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of Taggified, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal or compliance purposes. Billing records may be retained for up to 7 years as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@taggified.com. We will respond within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at privacy@taggified.com.

8. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement industry-standard security measures, including encryption in transit (TLS), encrypted storage of sensitive data, and access controls. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us immediately at security@taggified.com.

10. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ from those in your country. We take appropriate safeguards to protect your data in such transfers in compliance with applicable law.

11. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we have inadvertently collected data from a child, please contact us at privacy@taggified.com.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: privacy@taggified.com
• Contact form: taggified.com/contact